Replacement Policy

At Expensive Choice, customer satisfaction is our priority. We are committed to providing premium-quality products and a smooth shopping experience.

To maintain product quality and authenticity, we follow a Replacement Only Policy for eligible orders.

1. 7-Day Replacement Policy

You may request a replacement within 7 days of receiving your order if:

You received a damaged, defective, or incorrect product.
The product is unused and unworn.
The product is returned in its original condition.
The original packaging, box, tags, invoice, warranty card (if applicable), and accessories are included.
The product passes our quality inspection.

2. No Refund Policy

Expensive Choice does not provide refunds for delivered orders.

For eligible cases, we offer replacement only, subject to the terms of this policy.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery.

To process your replacement request, please provide:

Order number
Mandatory unboxing video showing the package being opened
Clear photos of the product
Clear photos of the outer packaging and shipping label

After verification, we will arrange a replacement for the eligible product.

4. Products Not Eligible for Replacement

Replacement requests will not be accepted if:

The product has been used, worn, scratched, or damaged after delivery.
The original box, tags, invoice, warranty card, or accessories are missing.
The product has been damaged due to misuse, negligence, improper handling, or unauthorized repairs.
The product has been altered or modified after delivery.
The replacement request is submitted after the applicable replacement period.
The product was purchased during a clearance, sale, or promotional offer, unless it was received damaged, defective, or incorrect.

5. Replacement Shipping

If the replacement is approved because the product was damaged, defective, or incorrect, Expensive Choice will bear the applicable replacement shipping charges.

For other approved replacement cases, shipping charges may apply.

6. Quality Inspection

All replacement requests are subject to inspection. Expensive Choice reserves the right to reject a replacement request if the product does not meet the eligibility requirements stated in this policy.